If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be responsible for any additional shipping fees.
HOW LONG DO I HAVE TO RETURN/EXCHANGE?
We appreciate that it may not be as easy to return packages as it usually would, so we’ve extended return/exchange to 45 days. If you have any issues when returning your items, please contact our support team here: .
HAS COVID-19 IMPACTED TUFFWRAPS SUPPLY CHAIN?
Currently, our production operations haven’t been impacted by the spread of COVID-19. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organization. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.
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