Frequently Asked Questions
Please read the article linked below as it has a wealth of information about wrist wraps and their benefits.
Where are TuffWraps made?
TuffWraps wraps are made right here in Palm Beach Gardens, Florida! We are always looking for local suppliers whenever possible.
Are they sold in pairs?
Yes, all our wraps are sold in pairs. You are buying a set (one for each wrist).
What happens when I place an order?
- Order placed and a confirmation of your order is emailed to address provided.
- Your order information is then transferred through our system (we never touch the data) to the shipping department.
- Shipping department will then create a shipping label to which you will automatically receive the tracking information. *if not received then you possibly entered your email address wrong when checking out.
- Your items are then fulfilled as requested and placed in our mailing room.
- A USPS Courier picks up packages daily with the exception of Sundays.
- Your tracking number will become active as soon as USPS scans it into their system. Please allow 24 hours for your tracking to become active.
*There are some instances where your package may not get scanned in at the first destination. We have seen the packages get scanned in at Ops Locka.
When will my TuffWraps arrive?
Delivery time will vary depending on your location. We will ship your order within 24 hours during normal business hours. Once your order has been FULFILLED and a tracking has been sent it may take 24 hours for your tracking to become active in USPS's system. Tracking information will go live once it has been scanned at USPS. We have no control when your tracking number will show updates. If you have questions about tracking please contact USPS directly with your tracking number. If you have not received a tracking number, then there is a possibility you entered the wrong email address when checking out. Please contact us to see if you think your email was entered incorrectly.
You can check your tracking by going to Track Order Status in the main navigation. If you have any questions or concerns, please contact us.
Any "PRE-ORDER" items are subject to estimated wait and processing times and these times are available in the item details of the "PRE-ORDER" products. If you run into any problems during the order process or in receiving your order, please don't hesitate to contact us via the CONTACT in the main navigation bar at the top.
*International orders: They may take longer than expected, so please be patient when ordering from another country. Remember that we are based in the USA and shipping outside of the country may have delays due to customs, weather, etc.
What are Villain Wrist Wraps & what is the best length for me?
These are considered our powerlifting wrist wraps. TuffWraps sells these in 16", 27" & 30" depending on your choice of length. The longer the wrist wraps, the more support you will have. If you are an everyday lifter that is not looking to compete or lift heavy, then the 16" will be great for you.
My wraps never arrived?
Please start by checking the USPS tracking information you were provided with in the confirmation email. If you have provided us with an incorrect address and the wraps are returned, we will re-ship it to you. If your package is in fact lost after waiting the appropriate time for delivery, we will replace your order.
*International orders: If you have an issue or have not received your package, please contact us. If the package is lost or does not arrive, we will refund you the purchase price of your order. The refund will only be issued 30 days after the order date. This is because your package may still show up and may be held up for various reasons.
How can I pay for my order?
TuffWraps.com accepts most major credit cards such as Visa, MasterCard, and American Express. TuffWraps also has PayPal and Amazon as a payment gateway for those interested.
Do you deliver internationally?
YES! We do deliver internationally; we ship to most places.
We DO NOT ship to Military APO/FPO addresses.
- I never received my package? If you have an issue or have not received your package, please contact us. If the package is lost or does not arrive, we will refund you the purchase price of your order. The refund will only be issued 30 days after the order date. This is because your package may still show up and may be held up for various reasons.
- Can you refund my order? Shipping internationally may take longer than expected, so please be patient when ordering from another country. Remember that TuffWraps.com is based In the USA and shipping outside of the country may have delays due to customs, weather, etc.
Will I have to pay Duty and VAT charges?
Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. Unfortunately, TuffWraps.com has no control over these fees as they are decided and charged by your local customs office.
If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.
I have a promotional discount code, how do I use it?
If you have a TuffWraps.com promotional discount code, you can enter the code into the discount code at the checkout screen. Please ensure that the promotional discount code successfully applies to your order and that the discount is taken off the price before completing your order.
What if I purchased an item and the next day the same item goes on sale?
When you buy with us, you can get a 1-time price adjustment within seven days of purchase if the item is now on sale. Price adjustment requests will be honored when items are purchased at FULL RETAIL price and if the merchandise is discounted within seven days of the original purchase date. Will it Work on Black Friday/Cyber Monday: Yes, as long as your purchase is within seven days. To obtain a price adjustment send an email message to firstname.lastname@example.org within the 7-day window. Please include your order number and email you used to make your purchase.
Where is the sizing information?
Click Here for the sizing chart information. *These sizing charts are approximate, please contact a customer service representative for more detailed product specifications
How much is it to have my TuffWraps shipped?
We offer First Class Mail which is the cheapest but will take the longest. In the event you need them faster, we can ship Priority Mail. International orders will be charged according to the destination provided. Please contact us for shipping charges internationally.
How are pre-ordered items shipped?
Pre-ordered items will ship once the arrive to our warehouse based on the order in which they were received.
I pre-ordered an item along with other products, when will I receive my order?
All products that we have in stock will ship based upon the shipping you chose during checkout. Pre-ordered items will ship USPS standard shipping once they arrive unless you call or email us to upgrade the shipping of the pre-ordered item.
Do you supply a warranty for my wraps?
We offer a 30 day, 100% satisfaction guarantee. Try them out for 30 days, if you don't like them for any reason such as fit, feel, or performance issues contact us to send them back, and we will refund you for the purchase price of the wraps. If you receive a pair of wraps that are defective, you have 30 days from your purchase date to contact us. You must include a photo of the defective wrap, and we will replace them for you at no cost. A defective wrap includes where the material is unraveling; the string is missing or damaged. In the event is if after the 30 days and you have any other issues with your wraps, we will look at those on a case by case basis. Photos will be required.
How do I use them?
To view our tutorials on how to put on your villain or TuffWraps, please visit the link below.
How do I wash my wraps?
We highly suggest washing them by hand and letting them air dry. This prevents the strings from winding around other clothing items or other parts inside your washing machine.
*Lay flat or hang to dry.
I want to buy in bulk – can I do this?
Yes! We offer Custom Bulk Orders. You can order these with either our standard TuffWraps.com logo on the thumb loop end of the wrap. We leave the end for your custom logo as it will be exposed when people are using the wraps. Please email us for our bulk pricing. BULK SUBMIT FORM
I want to put my gyms logo on your wraps- is this possible?
Unfortunately, we do not customize our Powerlifting wrist wraps, but we DO customize our TuffWraps cross-training style wrist wraps. We highly advise that you get your logo printed on the wrist wraps as this helps to brand your business. We can do this for you for a small setup fee. You will get to choose the wrap and stitching color. Please fill out our bulk contact form. BULK SUBMIT FORM
I want to sell your wraps at my gym or equipment store – Can I do this?
Yes. We offer Custom Bulk Orders and pricing for gym affiliates. Refer to above question about Custom Bulk Orders. Those who are looking to carry them in a retail store or online store should refer to our Distributorship Agreement. Please contact us for more information. Any other questions feel free to CONTACT US at any time. Thanks!
I have question about TuffWraps gift cards
Please visit the Gift Cards FAQ page.