0

Your Cart is Empty

Returns & Exchanges

Standard Guarantee

Returns happen. Don’t worry, we understand. That’s why we have a 30-day return policy for all products at TuffWraps.com. Here are a few details if you’re making a return:

RULES & REGULATIONS

All TuffWraps.com products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a full refund or exchange. The item must have been purchased from TuffWraps.com. Used items cannot be returned. If a used item is returned, you will not receive a full refund.

With our Free Exchanges, Easy Returns program, TuffWraps.com is happy to provide a prepaid label for exchanges only at the link listed below. Customers requesting an exchange will incur no fee for a return label. Please make sure to include in the NOTES section what you are asking exchange for.

Customers seeking a return for refund will receive a refund for the returned items in the original method of payment, less any shipping fees (the initial shipping fee + the return shipping fee if we send you a pre-paid label + any prior exchange shipping fees attached to your returned order).

MANUFACTURER DEFECTS CLICK HERE

RETURN PROCESSING

Items must be returned in original packaging. Restocking fee may apply to returned items after we review them. Once we have received your returned item, your refund will be processed within 1-3 business days.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).

*Shipping costs are non-refundable noexceptions.

*If we state FREE SHIPPING your refund will be the total amount you paid minus the cost we paid to ship your items.

How to Make an Exchange

Must be included with your return. Failure to do so will result in possible delays in processing your exchange or return.

Request a prepaid return shipping label by going to the link below. Once you receive the label, print it and attach it to your package. You are also welcome to ship the item(s) via your preferred shipping method at your own cost.  TuffWraps.com is not responsible for any lost or stolen packages.

*Prepaid labels are provided by TuffWraps.com for EXCHANGES ONLY! (Limited to one prepaid label per order)

IMPORTANT: Please make sure to add tracking to your package if you are shipping at your own expense.

DOWNLOAD & PRINT OUR RETURN FORM!

(Right click, choose "SAVE AS")

Failure to print and include the form will result in delays which could take one week to process.

START YOUR RETURN/EXCHANGE


When we receive your package, we will process an exchange or issue a refund by our policies.

Return Address:
TuffWraps.com
2361 Vista Parkway Suite 4

West Palm Beach, FL 33411

INTERNATIONAL RETURNS

Items purchased internationally must be returned at the shipping cost of the buyer. All other rules and restrictions apply.

Join the TUFF Movement