Policy Overview

At TuffWraps, we strive to provide exceptional products and superior customer service. In order to maintain a fair and efficient shopping experience for all our customers, we have implemented a stringent policy regarding chargebacks. This policy is designed to protect our business from fraudulent activities and to ensure the integrity of our transactions.

Chargeback Policy

1. Definition of Chargeback: A chargeback occurs when a customer disputes a charge on their credit card statement and the issuing bank initiates a reversal of the payment.

2. Initiation of Chargeback: If a customer initiates a chargeback for any order placed with TuffWraps, the following actions will be taken:

   • The customer's account will be immediately flagged.
   • The customer will be notified via email regarding the chargeback and the implications of this action.

3. Resolution Process:

   • We will review the chargeback details and contact the customer to resolve the issue amicably.
   • If the chargeback is found to be legitimate due to a processing error or any other valid reason, we will address the issue promptly and rectify the situation.

Blacklist Policy

1. Blacklist Criteria:

   • Any customer who initiates a chargeback without a valid reason or attempts to defraud TuffWraps will be added to our blacklist.
   • Customers who are found to repeatedly dispute charges without legitimate grounds will also be blacklisted.

2. Consequences of Blacklisting:

   • Customers on the blacklist will no longer be allowed to purchase products from TuffWraps.
   • Any orders placed by blacklisted customers will be automatically refunded, and the orders will be canceled.
   • Blacklisted customers will receive a notification via email explaining the reason for their blacklisting and the subsequent order cancellations.

3. Appeal Process:

   • Blacklisted customers have the right to appeal their status. Appeals can be made by contacting our customer service team here.
   • Appeals will be reviewed on a case-by-case basis, and customers will be notified of the outcome within 10 business days.

Policy Enforcement

• Order Monitoring: All orders will be monitored for chargeback activities. Any suspicious transactions will be investigated promptly.
• Refund Process: In the event that a blacklisted customer places an order, the order will be canceled, and the payment will be refunded immediately.
• Communication: All relevant communication regarding chargebacks and blacklisting will be conducted via email to ensure clear and documented correspondence.

Conclusion

This chargeback and blacklist policy is in place to protect TuffWraps from fraudulent activities and to maintain a trustworthy and reliable shopping environment for all our customers. We appreciate your understanding and cooperation in adhering to this policy.

For any questions or concerns regarding this policy, please contact our customer service team here.

Effective Date: 01-01-2018
Last Updated: 06-15-2024